Mostra Festival

Returns policy

Returns:

We accept returns of misprinted/damaged/defective items. Claims must be submitted within 14 days of receipt of the product. For packages lost in transit, all claims must be submitted no later than 14 weeks after the estimated delivery date. Claims that are deemed to be an error on our part are covered at our expense.

If the above 14 days have elapsed, we are unfortunately unable to offer any refunds or exchanges.

Please refer to the size guide before ordering. We do not cover size exchanges, but should you require a different size, we will do our best to help you.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

To complete the return, we need a receipt or proof of purchase.

Refunds (if applicable):

Once we have received and inspected your return, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or denial of your refund.

If you are approved, the refund will be processed and the credit will be automatically applied to your credit card or original payment method within a specified number of days.

Late or missing refunds (if applicable):

If you are still waiting for a refund, first check your bank account or contact your credit card company; it may take some time before the refund is officially processed.

If you have done all this and still haven't received your refund, please contact us at hola@mostra.barcelona.

Sale items (if applicable):

Only regular priced items can be refunded. Unfortunately, sale items and products purchased with a discount coupon cannot be refunded.

Exchanges (if applicable):

We only replace items if they are faulty or damaged. If you would like to exchange it for the same item, please email us at hola@mostra.barcelona and send your item to the returns address on your parcel.

Shipping:

To return your product, you must send it to the address you will find on your package.

You will be responsible for paying your own shipping costs to return your item, unless, as stated in the first paragraph, it is a damaged or misprinted product. In all other cases, shipping costs are non-refundable.

Depending on the final destination of the product, the time it may take to arrive may vary.

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot be held responsible if it is lost in transit, so we do not offer a guarantee of receipt of returned items.

Privacy and Cookies Policy

1) Who we are:

Mostra ("we" or "us") operates the www.mostra.barcelona website (the "Service").

This page informs you about our policies on the collection, use and dissemination of personal information when using our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your personal information to provide and improve the service. By using the Service, you accept the collection and use of information in accordance with this policy. Unless the opposite is defined in this Privacy Policy, the terms used in this Privacy Policy have the same meaning as in our Terms and Conditions.

2) What personal data we collect and why we collect them:

While using our Service, we may ask you to provide us with some personal identification information that can be used to contact or identify it. Personal identification information ("personal information") may include, among others:

Name
Email Address
Phone

3) Registration:

When visitors are registered on the site, we collect the data shown in the contact form, and also the IP address of the visitor and the browser used to help spam detection.

When you fill the registration form you accept that we send you information about the Festival Mostra via e-mail, as well as information on the merchandise we may have in the future. In case of providing your mobile phone, you agree to be added to the corresponding groups of Whatsapp and Telegram which are intended to give advanced information about Mostra Festival.

4) Cookies:

If you register on our website, you can choose to save your name, email address and website on cookies. That is for your benefit so that you do not have to complete your data again when you use our service again.

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to their browser from a website and stored on the hard disk of their computer.

We use cookies to gather information. You can tell your browser to reject all cookies. However, if it does not accept cookies, you may not be able to use some parts of our Service.

5) Embedded content from other websites:

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). The embedded content of other websites behaves exactly the same way that if the visitor had visited the other website.

These websites can collect data about you, use cookies, embed additional third-party tracking and monitor their interaction with this embedded content, including tracking their interaction with embedded content if they have an account and have logged in to that website.

6) Service Providers:

We can use third-party companies and individuals to facilitate our service, to provide the service on our behalf, to perform services related to the service or to help us analyse how our service is used.

These third parties have access to their personal information only to perform these tasks on our behalf and are obliged not to disclose it or use it for any other purpose.

7) Security:

The security of your personal information is important to us, but remember that no transmission method via the Internet or electronic storage method is 100% safe. While we strive to use commercially acceptable means to protect their personal information, we cannot guarantee their absolute security.

8) Links to other places:

Our Service may contain links to other places that are not operated by us. Clicking on a link from a third party will address the place of this third party. We strongly recommend that you review the privacy policy of each place you visit.

We do not have control or take any responsibility for the content, privacy policies or practices of third-party sites or services.

9) Children's Privacy:

Our service is not aimed at any person under the age of 18 ("Children").

We do not fully collect personal identification information for children under the age of 18. If you are a father or guardian and you know that your son has provided us with personal information, please communicate with us. If we discover that a child under the age of 18 has provided us with personal information, we will remove this information from our servers immediately.

10) Compliance of laws:

We will divide your personal information when it is required by the law or a citation.

11) How long we keep your data:

For users registered on our website, we store the personal information they provide on the contact form. Website administrators can also view and edit this information. You can at any time request the download/reply of your data by sending an email to hello @ mostra.barcelona.

12) What rights you have about your data:

If you have an account on this site (if the option of having an account is enabled on this service) you can request to receive an exported file of the personal data we have about you, including the data you have provided. You can also request that we delete any personal data we have about you. This does not include any data that we are obliged to retain for administrative, legal or security purposes.

13) Where we send your data:

Visitors' emails can be verified through an automatic spam detection service.

14) Changes to this privacy policy:

We may update our privacy policy from time to time. We will notify you of any changes by publishing the new Privacy Policy on this page. He is advised to review this Privacy Policy periodically for any change. Changes to this Privacy Policy come into effect when published on this page.

15) Contact:

Si té alguna pregunta sobre aquesta Política de privacitat, si us plau contacti’ns.

    By registering, you agree to the Privacy Policy.